Because Artsif products are personalized and made specifically for each customer, our return and cancellation process is different from that of standard, non-personalized products.
We email your design proof within 24 hours of ordering. You have 24 hours from the time the latest proof is sent to approve the design, request changes, or cancel before production begins.
You may request revisions while your order remains in the proof stage. After we send an updated proof, you receive another 24-hour review window. We do not set a fixed revision limit during the proof stage.
You may cancel for a full refund before production begins, including during the active 24-hour proof-review period. If you approve the design, or if we do not hear from you within 24 hours of the latest proof, the design is considered approved and the order moves into production.
Once production begins, the order can no longer be edited or canceled.
After production begins, personalized products are generally not eligible for returns or exchanges because of change of mind, choosing the wrong size or color, or submitting incorrect names, photos, text, or other personalization details.
Your proof is your opportunity to review the personalized artwork before printing. If the finished product matches the approved proof, a preference change about the design itself is generally not considered a production error.
If your item arrives damaged, has a manufacturing or printing defect, is materially different from the approved design, or is not the item you ordered, please contact us promptly with your order number and clear photos of the issue.
We will review the order and provide an appropriate solution. Depending on the circumstances, this may include a replacement or refund.
The quality of a personalized design depends on the photos and information submitted with the order. We may contact you if a photo is not suitable for the requested design. Please review our Photo Guidelines and check names, text, sizes, colors, and uploaded photos carefully before ordering.
When a refund is approved, it is issued to the original payment method where possible. The time it takes to appear in your account can vary depending on the payment provider or financial institution.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer-protection law.
If something is wrong with your order, contact us and include your order number so we can review it quickly.