Everything you need to know before creating your personalized gift.
Choose your product, select your options, add any text or names, and upload the requested photos. We create your personalized design, email you a proof within 24 hours, and move your order into production after approval.
Yes. We’ll email you a design proof within 24 hours of placing your order so you can review the personalization before production begins.
Yes. You can request revisions during your 24-hour proof-review period. After each revision, we’ll send you an updated proof and you’ll have another 24 hours to review it.
If we don’t hear from you within 24 hours of sending your latest proof, the design will be automatically approved and your order will move into production. Once production begins, the order can no longer be edited or canceled.
If we haven’t started your design yet, contact us as soon as possible. Once you receive your proof, you can request changes during the review period. After approval or automatic approval and production begins, changes are no longer possible.
Clear, well-lit, high-resolution photos work best. Avoid blurry images, screenshots, heavy filters, and photos where faces or important details are cropped. See our Photo Guidelines for more tips.
It depends on the product. The product page will show how many people, pets, faces, or photos the design supports. Keep in mind that one photo can contain several different faces, and each face you want included may count separately.
If we believe a photo won’t produce a good result, we may contact you and ask for a replacement. Sending a clearer photo promptly helps avoid delays. You can also check our Photo Guidelines before ordering.
Gildan has a more traditional, structured T-shirt fit with a smooth medium-weight feel. Comfort Colors is garment-dyed and soft-washed for a softer, more relaxed, broken-in feel. Product pages include the full comparison and size guide.
We typically prepare your design proof within 24 hours. After approval, printing usually takes 1–4 business days, followed by approximately 3–5 business days for shipping. Revisions, busy periods, or carrier delays can extend the timeline. See Shipping & Delivery for more details.
Orders placed in the United States are printed in the USA by our fulfillment partners. If fulfillment options differ for other destinations, the available shipping and production information will be shown for that order.
You can cancel for a full refund while your latest proof is still within its 24-hour review period and before production begins. Once the design is approved, automatically approved, or has entered production, the order can no longer be canceled.
Because personalized products are made specifically for you, they are generally not eligible for returns or exchanges because of change of mind, ordering the wrong size or color, or submitting incorrect personalization details. If your item arrives damaged, defective, or incorrect, please contact us. See our Returns & Refunds page for full details.
Please contact us with your order number and clear photos of the issue. We’ll review the order and work with you on an appropriate solution.
Once your order ships, you’ll receive a shipping confirmation with tracking information. You can also visit Track Order.
Yes. We welcome larger orders for events, teams, businesses, parties, families, and group gifts. Visit Bulk Orders for more information.
Contact us and we’ll be happy to help.